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Job title: Secretary / Administration Assistant (Law
Company: Talent International
Job description: Senior Service Desk/Operations Officer
- Full-time, permanent role – Position description available upon request
- 24/7 Operations Role – Must be available for shift work
- Mentor, train, and lead small teams
MUST HAVE:
- Candidates with valid visa and full working rights – No sponsorship provided
- Candidates based in Adelaide – No WFH option
As a Senior Service Desk & Operations Officer, you will be the key point of contact in a 24/7 Service Desk and Operations team. Your primary responsibilities will include managing system events, incidents, service requests, and customer inquiries, ensuring that each receives a professional and timely response.Required Skills and Experience:
- ITIL Foundations certification or equivalent experience
- Minimum 5 year’s experience working in a Service Desk or 24/7 operations center
- Previous experience working in a large enterprise environment
- Prior experience in mentoring, training and leading small teams
- Strong focus on client service, with excellent operational, verbal, and written communication skills
- Strong interpersonal skills, attention to detail, and the ability to lead by example
- 24/7 availability required for this operations role, including shift work.
If interested APPLY NOW or call Aparna at 08 8228 1560.
Expected salary: $75000 – 85000 per year
Location: Sydney, NSW
Job date: Tue, 12 Nov 2024 06:03:10 GMT
Apply for the job now!